Position Purpose:

Senior Analyst, Category Experience- Content

The Content Sr. Analyst is responsible for maintaining and updating mid-funnel category content (hundreds of browse pages) through data-driven content decisions that are designed to deliver navigation, education, and inspiration to instill customer trust and accelerate the path to purchase. This position works closely with cross-functional partners and Merchants to support Merchandising initiatives, promotional events and Pro priorities. Ultimately these improvements will result in improved customer satisfaction, increased Click-Thru Rates and decreased Bounce Rates. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities: • 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. • 30% Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution. • 15% Execute system changes for promotional activity. • 15% Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports: • Position Reports to Mgr, Category Experience. • No direct reports.

Travel Requirements: • Typically requires overnight travel less than 10% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • No travel required

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics

Preferred Qualifications (Content): • Strong relationship building skills with cross-functional partners to effectively balance stakeholder priorities. • Track record of taking ownership and driving results in the retail ecomm environment. • Ability to use data to understand customer behavior and draw actionable insights from those results. • Strong project planning skills to diligently self-manage deliverable timelines • Strong numeric and advanced analytics aptitude • Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite • High comfort level with working in an ambiguous, fast paced environment • Ability to solve complex problems • Strong interpersonal, motivational, and communication skills (speaking, writing, presenting) • Strong attention to detail

Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education: • No additional education

Minimum Years of Work Experience: • 2

Preferred Years of Work Experience: • No additional years of experience

Minimum Leadership Experience: • None

Preferred Leadership Experience: • None

Certifications: • None

Competencies: • Action Oriented • Collaborates • Drives Engagement • Communicates Effectively • Customer Focus • Drives Results • Manages Conflict Apply Job!