Job Details Job Location Waco, TX

Position Type Full Time

Education Level High School

Job Shift Day

Job Category Pharmaceutical

Description

SKILLS:

Excellent attention to detail

Strong verbal and written communication skills

Excellent interpersonal and customer service skills

Strong organizational and time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Strong receptivity to feedback

Ability to work independently and adaptable to various workflows in telepharmacy and able to quickly learn and navigate new software systems and telepharmacy processes

Proficient in using pharmacy software systems, electronic health records (EHRs), and other technology used in pharmacy practice

Strong problem solving skills such as resolving insurance issues, addressing medication shortages, and troubleshooting technical problems

Knowledge of pharmaceutical and related medical terminology, knowledge of metric and apothecary measurement systems

Excellent teamwork and collaboration skills

Knowledge of pharmacy operations and safety standards.

Ability to prioritize tasks and function well in a high-paced and at times stressful environment

Professionally, promptly and effectively addresses all customer concerns and inquiries regarding customer service, HIPAA complaints, and any other issues, filing any necessary reports and facilitating prompt communication with the Supervising Pharmacist as appropriate

Fluent Spanish is strongly preferred

PRIMARY DUTIES:

Opening and closing pharmacy daily under live video supervision of remote pharmacist

Ensuring direct communication is available between the provider pharmacy and remote telepharmacy site through the telephone system

Prescription data entry using shared electronic system between remote and provider pharmacy

Reviewing the prescription for accuracy prior to filling the medication or device

Calculate correct drug dosages and convert between metric and apothecary systems

Fill medications using an inspection camera to take images of prescription drugs, devices, stock bottles, and completed prescriptions for remote pharmacist verification

Under live video supervision, verify patient identity and dispense verified prescriptions to patients

Offer live counseling with a pharmacist to patients using wireless using electronic device

Communicate with pharmacist at provider pharmacy and other healthcare provider to resolve prescription problems

Operate point-of-sale system by accurately balancing a cash drawer and processing receipts. Reconcile daily payments received with computer totals and prepare an accurate bank deposit

Receiving shipment and visually verifying the receipt of all drugs against corresponding invoices or packing lists provided by the wholesaler or manufacturer

Provide non-drug information to patients and clinicians and answer appropriate questions

Documenting entry of all non-pharmacy personnel into the pharmacy

Maintaining appropriate record keeping of prescriptions and pharmacy logs

Overseeing and maintaining accurate inventory of medications in pharmacy including removing outdated medication from active inventory

Ensure compliance with pharmacy laws, regulations, and standards of practice, maintaining the highest standards of patient safety and confidentiality

Maintaining accurate daily refrigerator and freezer temperature logs

Ensuring pharmacy doors are locked and secure at all times

Maintains a clean, organized and professional telepharmacy department, according to WFM standards

Comply with all regulations related to confidentiality of patient information.

OTHER DUTIES:

Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

Visual and auditory accuracy

Shift length - 8 hours

Indoor setting

Continuous use of inspection camera, computer, and calculator

Long periods of standing or sitting

Frequent use of telephone

Continuous repetitive grasping and manipulation of both hands

Continuous conversational communication

Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing

Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.

Occasionally working in confined, noisy, dusty areas

Infrequent use of personal car

Understand/carry out simple/detailed, oral/written instructions

Occasional travel

Memorize and retain instructions

Read and interpret detailed specifications

Qualifications

JOB SUMMARY: The telepharmacy technician is responsible for the daily operations of a remote telepharmacy dispensing location, where the pharmacist oversight occurs from a separate supervising pharmacy location. Telepharmacy technicians build upon the skills and responsibilities of the pharmacy technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the supervising pharmacy/pharmacist.

LOCATION: 1323 E. Franklin St #105, Hillsboro, TX 76645

REPORTS TO: Director of Pharmacy Services

EDUCATION & EXPERIENCE:

High School diploma or equivalent

Pharmacy Technician certification from the Texas State Board of Pharmacy

Minimum of one year of retail pharmacy experience within the past 3 years Apply Job!