Job Overview

Join our dedicated team as a Healthcare Customer Service Representative in a fully remote capacity, where your passion for helping others will make a significant impact. In this role, you will be the frontline support for our healthcare clients, managing inbound calls and addressing customer inquiries with professionalism and care. If you possess strong problem-solving skills and thrive in dynamic environments, we invite you to apply.

Key Responsibilities • Engage with customers by providing courteous and professional assistance, ensuring a remarkable experience for each caller. • Deliver accurate information by utilizing provided scripts and online resources to effectively address customer inquiries. • Exhibit active listening skills to identify opportunities for additional assistance, enhancing the caller’s experience. • Educate callers by sharing up-to-date information based on client directives and healthcare knowledge. • Document interactions meticulously, recording caller details and inquiries accurately within the system. • Navigate call center technology proficiently, including phone systems and internet applications. • Maintain excellence by meeting departmental metrics for customer service and quality assurance. • Safeguard sensitive information by following established protocols for confidentiality and professionalism.

Required Skills • Strong communication abilities—active listening, verbal, and written. • Exceptional customer service skills. • Proficient in computer use and internet navigation. • Capability to multitask effectively and manage high call volumes. • Dependable internet connection with capability to connect via Ethernet. • Ability to remain seated for extended periods. • Capacity to pass a background check.

Qualifications • High School Diploma or GED. • Healthcare-related certification. • Previous experience in a customer service or call center role is preferred. • Bilingual skills in English and Spanish are advantageous. • Prior Public Trust Clearance or the ability to obtain one is a plus.

Career Growth Opportunities

Our organization is committed to your professional development. We provide educational reimbursement to encourage ongoing learning and advancement within the healthcare customer service sector.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive work environment. Our culture prioritizes diversity, ensuring a workplace where all team members feel valued and respected.

Compensation And Benefits • Competitive salary based on experience. • Comprehensive benefits package, including healthcare coverage. • 401(k) retirement plan. • Paid time off (PTO). • Flexible spending accounts. • Professional development reimbursement.

Why Join Us?

Become part of an organization dedicated to delivering exceptional service in the healthcare sector. Your contributions will have a meaningful impact, and you will enjoy the benefits of networking with professionals in a supportive environment.

Employment Type: Full-Time Apply Job!