US Remote Customer Service Representative for Tax Season!

Earn extra income this tax season and help make a difference in our customers’ tax filing experience! We are looking for reliable, motivated individuals to provide top-notch customer service for our tax-related products and services. This is a remote position that allows you to pick a schedule that fits your life, while ensuring critical coverage during the peak of tax season.

We achieve the perfect synergy between technology and human expertise, utilizing a global talent pool of over 20,000 agents through a modern CX platform approach. This combination ensures that our solutions are not only cutting-edge but also personalized, delivering exceptional customer experiences that adapt to diverse needs and preferences.

As a Remote Customer Service Representative, you will be assisting customers via phone, email, and chat, helping them navigate their tax filing process, answering questions about our services, and providing general support. If you enjoy solving problems and delivering exceptional service, this could be the perfect fit for you!

Key Responsibilities: • Provide courteous and efficient customer support thru phone (inbound call) during the busy tax season. • Answer questions regarding tax filing, products, services, and account information. • Assist customers in troubleshooting issues related to their tax filings or software. • Document and track customer interactions and issues in our support system. • Meet performance targets related to customer satisfaction, response time, and first-call resolution. • Maintain a positive and professional attitude even during high-demand periods.

Qualifications: • Reliability is the #1 priority: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day. • Excellent communication skills (both written and verbal). • Comfortable working independently in a remote work environment. • Strong problem-solving and multitasking abilities. • Ability to stay calm and collected when dealing with customers who may be experiencing stress. • Previous customer service experience is a plus, but not required. • Must be able to commit to working during the tax season peak periods (February through April).

We're looking for independent contractors with the following attributes: • Self-managed (Regularly check knowledge-based resources to know updates and improve product mastery. Can learn by themselves. • Committed (Can deliver the required number of hours on a daily basis as committed.) • Communication and Interpersonal Skills(Can build a professional relationship with my mentor and peers. Can share any observations, best practices, or issues experienced.

Benefits & Perks: • Hourly Pay: $17 - $19 per hour, up to $22/hr based on experience and weekly performance. • Referral Incentive: Earn extra money for referring others to join the team—ask about our referral program! • Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available. • Self-paced Training: Complete your training at your own pace, so you’re fully prepared for the busy season. • Remote Work: Work from the comfort of your own home.

System Requirement: Preferably Windows Users, Mac Users would be required to use an emulator.

Job Types: Temporary, Seasonal

Pay: $17.00 - $19.00 per hour

Expected hours: 30 – 40 per week

Benefits: • Flexible schedule • Referral program • Work from home

Shift: • Day shift

Application Question(s): • Do you have tax support or customer service experience? • Are you willing to take calls 5 days a week and work through til peak tax season? • Do you have experience working remotely and can self-manage?

Work Location: Remote Apply Job!