This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities • Answer all incoming calls. • Resolve client and nurse queries that are within the scope of after-hours. • Provide timely responses to queries that come in our texting platform. • Notify clients and replace caregiver callouts as necessary. • Confirm caregivers 1-2 hours before shift start. • Perform initial intake for callers potentially interested in services. • Document all scenarios on our platform, as well as update caregiver schedules as needed. • Non-urgent Admin projects if time allows.

Requirements

Skills • Fluent in English • Compassionate and confident • Responsible and reliable • 10+ years’ work experience in customer service + office duties. • Adaptable and flexible regarding work hours • Impeccable phone and computer skills • Staffing and/or health care experience • Experience working remotely and independently to the USA. • Quiet and professional work-from-home environment • Remotely set up with Wi-Fi and load-shedding back-up

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