At Netfor, we excel in delivering seamless customer care for business clients and tech users alike. Through phone, email, social media, and online chat, we provide world-class customer service, help desk support, order fulfillment, and field services.

About Us:

Founded in 1995, Netfor supports tens of thousands of customers across more than 6,000 locations in the U.S., Europe, Mexico, and Canada.

How Netfor Will Propel Your Career Forward: • Launchpad for Success: Start your journey towards achieving your career and life aspirations. • Broad Industry Experience: Gain insights into diverse industries, platforms, and software. • Career Development: Benefit from mentoring and training that help you carve out a clear career path. • Special Projects: Get opportunities to work on unique projects with our esteemed clients. • Growth Opportunities: We offer ample chances for internal advancement. • Networking: Connect with the vibrant business community in Indianapolis. • Exposure to Variety: Work with over a hundred applications, platforms, and systems across industries such as medical, retail, B2B, and more.

Hours and Location: • Remote Flexibility: This is a 100% remote (work-from-home) position. • Flexible Hours: Work 32-40 hours per week, Monday through Friday on 1st shift. Weekends may be required post-training as we operate 24/7. • Comprehensive Training: Training will take place Monday to Friday for 2-3 weeks on the 1st shift.

Summary of Job Responsibilities:

Join a dynamic team and support our client contracts primarily through inbound customer support calls, following guidance from the Netfor knowledge base.

Key Responsibilities: • Provide exceptional customer support for instructional, Q&A, and issue resolution calls. • Diagnose questions and problems using knowledge-based articles and guide users through step-by-step solutions in a call center environment. • Answer calls with a positive, friendly demeanor and clearly document issues and solutions in our ticketing software.

Core Duties: • Deliver prompt, accurate information on customer orders, status, and product inquiries. • Process customer orders, changes, and returns per department policies. • Offer timely feedback to the company regarding service issues or customer concerns. • Thrive on receiving positive customer satisfaction survey comments.

Skills and Abilities: • Demonstrated ability to communicate effectively, both verbally and in writing. • Handle calls with professionalism, sensitivity, and diplomacy, even under pressure. • Independent, self-motivated, and innovative worker. • Effective communicator who values listening and empathy. • Eager to learn new skills and adapt quickly to changes. • Confident and flexible in approach. • Ability to work strictly from knowledge base articles, as per contractual agreements. • Reliable, punctual, and always ready to help. • Proficient in Microsoft Office is a plus. • Strong multitasking abilities. • Ability to type at least 35 words per minute while conversing.

Equipment Requirements: • Must own a desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible). • Operating System: Windows 10 (for Windows Systems). • RAM: 8GB or higher. • Processor: I5 9500 or Ryzen 3 3100 or higher. • SSD: 256GB or higher with at least 100GB of free space.

Qualifications: • High school diploma or GED required. • Previous customer service experience preferred.

Compensation and Benefits: • Competitive Pay: Starting at $16 per hour, based on experience, technical aptitude, and typing skills. • Comprehensive Benefits: Enjoy a great PTO plan (up to 76.96 hours/year within the first year), 401k, health, dental, and optical insurance, and a well-rounded wellness program. Plus, company-paid telehealth and mental health visits. Apply Job!