Company Overview:

We are a short-term rental management company overseeing 35+ properties in Los Angeles. Our mission is to provide exceptional hospitality experiences for our guests while maximizing revenue for property owners. We are seeking a dedicated and experienced Virtual Assistant (must speak Spanish) to join our team and help manage operations (airbnb, maintenance staff, cleaning staff, inventory) and also handle administrative tasks.

Job Description:

As a Full-Time Virtual Assistant, you will play a crucial role in the daily operations of our Airbnb/ short-term rental properties. Your primary responsibilities will include:

-Guest Communication: Handle inquiries, bookings, and guest support through various platforms, ensuring timely and professional responses.

-Reservation Management: Oversee booking calendars, coordinate check-ins and check-outs, and manage cancellations and modifications.

-Property Coordination: Work with cleaners, maintenance personnel, and other service providers to ensure properties are guest-ready.

-Review Management: Monitor and respond to guest reviews, maintaining a high standard of guest satisfaction.

-Listing Optimization: Assist in creating and updating property listings, ensuring they are optimized for visibility and bookings.

-Administrative Support: Perform various administrative tasks to support the management team.

Requirements:

-Hospitality and/or Adminstrative Experience: Direct experience with Airbnb or short-term rental management is highly preferred.

-Communication Skills: English and Spanish is required. Excellent verbal and written communication skills.

-Organization Skills: the ideal candidate must be very organized

Experience with or willingness to learn the following programs:

-Comfortable using Airbnb, VRBO, and other booking platforms.

-Hospitable: Our CMS for managing properties.

-PriceLabs: For dynamic pricing management.

-Breezeway: For cleaning management.

-WhatsApp: For team communication.

-Zoom: For team communication.

-Availability: Full-time availability with flexibility to handle urgent matters as they arise.

-Organizational Skills: Strong organizational skills with the ability to multitask and prioritize tasks effectively.

-Problem-Solving Skills: Ability to handle guest issues and operational challenges calmly and efficiently. Apply Job!