Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**
Employer Industry: Higher Education
Why Consider This Job Opportunity Salary up to $18.25 per hour Comprehensive benefits package including tuition waiver and retirement plan Opportunity for career advancement and growth within the organization Work from home flexibility available after completing onsite training Supportive and collaborative work environment Chance to make a positive impact on student experiences
What To Expect (Job Responsibilities) Provide exceptional customer service to students and patients across various communication channels Assist with admissions, enrollment, registration, and financial aid processes Navigate ERP and CRM systems to support students in their enrollment journey Schedule patient appointments and manage electronic medical records for compliance Ensure adherence to HIPAA regulations and university policies regarding personal information
What Is Required (Qualifications) High School Diploma or Equivalent Minimum of one (1) year of customer service experience General knowledge of customer service principles and English language structure Proficient in problem-solving, active listening, and time management skills Ability to communicate effectively in both oral and written forms
How To Stand Out (Preferred Qualifications) Associate or Bachelor's degree Experience in higher education, student services, or healthcare Knowledge of academic programs and Title IV regulations Familiarity with Banner, Recruit, and/or Avaya systems Bilingual proficiency in English and Spanish
#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits
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