As an Online Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. Your primary responsibilities will include providing prompt, accurate, and friendly support to ensure customer satisfaction. You will assist with inquiries, troubleshoot issues, and guide customers through processes, all while maintaining a positive and professional demeanor.

Key Responsibilities: • Respond to customer inquiries via live chat in a timely manner. • Assist customers with product information, order status, and account issues. • Troubleshoot and resolve technical issues effectively. • Maintain a knowledge base of products and services to enhance support. • Document customer interactions and feedback for quality assurance. • Collaborate with team members to improve service quality and efficiency.

Qualifications: • Excellent written communication skills. • Strong problem-solving abilities and attention to detail. • Previous experience in customer service or support preferred. • Ability to handle multiple chats and prioritize tasks effectively. • Familiarity with chat support software and CRM systems is a plus.

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