Fedex is hiring for Customer Experience Representative

FedEx's Customer Experience Representative is a crucial role that demands exceptional customer service and support skills. Your primary responsibility will be to assist customers with packaging and shipping needs while ensuring their satisfaction with FedEx's services. You'll also interact with customers to advise them on FedEx's products, services, and shipping processes.

Key Responsibilities:

1. Customer Interaction: • Offer a warm reception to patrons and support them with all their packing and shipping needs. • When it comes to cost, FedEx offers a range of pricing options, so customers can choose the service that best fits their budget. • Addressing customer complaints professionally and following up with a satisfactory resolution will help to build trust and loyalty between the business and its customers.

2. Service and Sales: • Present the broad portfolio of FedEx's products and services to address the diverse demands of clients. • Instruct customers to seal packages securely with heavy-duty tape to prevent the contents from falling out. • Enhance your business by providing supplementary amenities such as printing, copying, and supplies.

3. Transaction Management: • With the help of FedEx systems, carry out shipping transactions with accuracy. • To competently and securely process payments made through cash, credit card or other payment forms. • Check that all necessary shipping paperwork is done correctly and can be easily understood.

4. Operational Support: • Maintaining a clean and organized customer service counter will help you provide prompt and efficient service, increasing customer satisfaction. • Keep everything running smoothly by replenishing essential supplies and materials as needed. • Strictly follow the company's policies and procedures for ensuring safe and proper shipping and handling of goods.

5. Technical Proficiency: • Quickly adapt to novel POS systems and shipping software to enable smooth operations and transactional excellence. • By using your skills and expertise, you can easily resolve minor technical issues in shipping equipment and systems by identifying the root cause of the problem, then devising a solution to fix it.

6. Team Collaboration: • The principal approach to meet the stores targets and goals is through collaboration with your team members. • Offering mentorship to newly recruited employees, emphasizing the importance of a customer-centric approach.

7. Compliance: • Make sure to follow all the regulations that have been specified by FedEx, including the ones relating to safety and privacy. • It is vital to ensure that all shipping and handling processes meet the standards set by the relevant local, state, and federal regulations.

Qualifications: • Obtaining a high school diploma or its equivalent demonstrates a level of academic proficiency and dedication to learning. • Those with previous work experience in retail or customer service are favored.

Skills: • Good interpersonal and communication skills are necessary for creating a productive and cohesive work environment. • Capacity to multitask effectively in a fast-moving work environment. • Diligence and accuracy in the handling of transactions and documents. • Familiarity with point-of-sale systems and fundamental computer abilities are requisite.

Physical Requirements: • Aptitude to lift and handle weighty parcels that weigh up to 50 pounds. • The job involves extended periods of standing and performing physical tasks, including bending and reaching.

Work Schedule: • The company requires a candidate with a flexible schedule, including availability on weekends, holidays, and evenings.

Compensation: • The pay system ensures that the hourly wage being offered is competitive, and there is scope for additional income through performance-based incentives. • A complete benefits package, comprising healthcare coverage, retirement plans, and a host of employee discounts, is provided to all staff.

Career Growth: • As you demonstrate your capability and ambition, FedEx can provide opportunities for growth. • Regular training and upskilling for enhanced skills and knowledge.

Inclusivity is at the core of our values, and we stand by our employees regardless of their backgrounds or individual differences. Apply Job!