Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities • Responsible for accurate data entry of incoming prescriptions, if required • Responsible for accurate selecting billing and shipping methods for incoming patient orders • Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed • Document patient reported information into TherigySTM • Provides resolution to customer service issues to ensure member satisfaction • Work with members to provide resolution to payment related issues on accounts/orders • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned

Qualifications

Attendance Requirements: • Must be available, and on-time for scheduled work shifts. • Must be able to work nights and weekends, as required.

Educational Requirements: • Minimum: High School Diploma or GED • Preferred: Pharmacy technician or related certification

Experience: • Experience in a customer service-related field • Preferred: 6-12 months experience as a pharmacy technician

Required (Mississippi Employees): • Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment: • Drug test • Initial and continuous exclusion and sanction/disciplinary monitoring • Any and all additional eligibility requirements based on the specific position

Compensation

$15.84-17.69 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Apply Job!