About the position

The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.

Responsibilities • Provide outstanding guest service to a wide range of guests. , • Answer general questions regarding various topics related to Walt Disney World Resort. , • Support guests with inquiries about Walt Disney World Resort Hotels. , • Handle conflict resolution and make quick decisions as needed.

Requirements • Proficiency with a Microsoft Windows environment and comfortable working on dual monitors. , • Ability to handle conflict resolution and make decisions quickly. , • Flexibility and adaptability to the fluctuating needs of the operation. , • Maintain confidentiality with critical information. , • Strong written and verbal communication skills. , • Availability for three weeks of full training.

Nice-to-haves • Experience in a call center or customer service environment. , • Familiarity with Walt Disney World Resort and its offerings.

Benefits • Competitive hourly wage starting at $19.16/hour. , • Flexible scheduling options. Apply Job!